Privacy Policy

Translytics Business Services Private Limited is committed to protecting your privacy and ensuring transparent data practices in our AI-powered supply chain solutions.

Last Updated: April 1, 2025

Summary: This Privacy Policy explains what data we collect, why we collect it, how we secure it, the legal bases, international transfers, retention rules, your rights, our use of cookies and how to contact our grievance officer. For details on cookies themselves see our Cookie Policy.

Translytics Business Services Private Limited ("Translytics", "we", "our", or "us") is committed to protecting the privacy and security of your personal and business information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you interact with us, whether via our website, software-as-a-service (SaaS) platform, mobile or desktop applications, or during the course of our consulting engagements.

We comply with applicable data protection laws including the Information Technology Act, 2000 (India), GDPR (EU/EEA), and international best practices for data privacy and security.

1. Scope of This Policy

This policy applies to:

  • • Visitors to our website
  • • Users of our SaaS platform and mobile applications
  • • Clients availing of our consulting services
  • • Representatives and employees of our B2B clients
  • • Individuals whose data may be processed as part of the business data shared with us

2. Information We Collect

We collect and process the following categories of information:

A. Information You Provide to Us Directly

Account and Contact Information

  • • Name, company name, designation
  • • Email address, phone number
  • • Business address
  • • Usernames and passwords (hashed)

Business Data

  • • Supply chain data, sales transactions, customer records, inventory details
  • • Any files or datasets uploaded or shared during consulting or platform use

Communications

  • • Support tickets, chat conversations, meeting records, emails
  • • Feedback and survey responses

Billing and Payment Information

  • • PAN, GSTIN, company banking info (B2B)
  • • Payment receipts, invoices

B. Information Collected Automatically

Device and Technical Data

  • • IP address, browser type, operating system
  • • Device ID and session metadata

Usage Data

  • • Pages visited, actions taken, feature usage
  • • Session duration, login frequency

Cookies and Tracking Technologies

  • • Session cookies, persistent cookies, analytics scripts

3. How We Use Your Information

We use your data for the following purposes:

A. Service Delivery

  • • Provide access to our SaaS platform
  • • Enable core functionalities such as data upload, visualization, forecasting, simulations, and reporting
  • • Provide technical and user support

B. Business Operations

  • • Onboard clients and users
  • • Manage billing and invoicing
  • • Monitor service health and usage trends
  • • Conduct internal audits and risk assessments

C. Platform Improvement

  • • Understand usage behavior to improve UX and features
  • • Perform diagnostics and troubleshooting
  • • Develop new features, models, and modules

D. Marketing and Communication

  • • Send service updates and feature announcements
  • • Share newsletters, blog posts, or relevant content (with opt-out option)
  • • Conduct satisfaction surveys

E. Legal and Security Purposes

  • • Detect, investigate, and prevent fraud or abuse
  • • Comply with legal obligations
  • • Enforce contractual terms and rights

4. Lawful Bases for Processing

We process your data under one or more of the following legal bases:

Contractual necessity

To provide services you have requested

Legitimate interest

To improve our services, prevent fraud, and market our offerings

Consent

For non-essential communications or cookies (where required)

Legal obligation

To comply with tax, audit, or regulatory requirements

5. Data Sharing and Disclosure

We do not sell your data.

We may share data only with the following:

A. Third-Party Vendors (Data Processors)

  • • Cloud hosting and infrastructure providers (e.g., AWS, Azure)
  • • Email and notification services (e.g., Mailchimp, SendGrid)
  • • Analytics and monitoring services
  • • Payment gateways or financial systems (for invoicing)

All vendors are bound by strict data processing agreements and are compliant with relevant regulations.

B. Consultants and Advisors

Legal, accounting, and information security consultants under NDA

C. Regulatory and Legal Authorities

When required by law or for compliance purposes

D. Business Transfers

In the event of a merger, acquisition, or asset sale, information may be transferred in compliance with applicable laws

6. International Transfers

Some of your information may be stored or processed in countries outside India, including in the European Union, the United States, or Singapore, depending on the infrastructure used. We ensure:

  • • Data is transferred only to jurisdictions with adequate protections
  • • Contracts use Standard Contractual Clauses (for EU/EEA data)
  • • Encryption and access controls are enforced

7. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy, including:

  • • Duration of your active subscription or engagement
  • • Statutory retention (e.g., 8 years for financial data in India)
  • • Data archived for legal claims or audits, if applicable

After that, data is securely deleted or anonymized.

8. Your Rights and Choices

You may exercise the following rights under applicable law:

Right to Access

Know what personal data we hold about you

Right to Rectify

Request correction of inaccurate or outdated data

Right to Delete

Request deletion of your personal data

Right to Restrict Processing

Ask us to pause processing

Right to Data Portability

Receive a copy of your data (where applicable)

Right to Object

To marketing or legitimate interest processing

Right to Withdraw Consent

For cookies or communications

Contact us at info@translytics.io to exercise your rights.

9. Data Security

We are committed to protecting your data with robust technical and organizational controls, including:

Data encryption

(in transit and at rest)

ISO 27001 and SOC 2

aligned internal controls

Role-based access

controls (RBAC)

Penetration testing

and vulnerability scans

Secure coding

and DevSecOps practices

Confidentiality agreements

with all staff and vendors

10. Use of Cookies

See also our dedicated Cookie Policy for detailed classification, third-party tools and control options.

We use cookies and tracking technologies for:

  • • Session management
  • • Performance analytics (e.g., Google Analytics, Mixpanel)
  • • Personalization and feature enhancement

You can manage cookie settings via your browser or by using the "Cookie Settings" option on our website.

11. Children's Privacy

Our services are intended for professionals and businesses only. We do not knowingly collect data from individuals under the age of 18.

12. Grievance Officer (India – IT Act Compliance)

As required under the Information Technology Act and applicable rules, the name and contact details of the Grievance Officer are:

Grievance Officer

Translytics Business Services Private Limited

Kharadi, Pune, Maharashtra, India
info@translytics.io
+91 84849 87425

13. Updates to This Policy

We may revise this Privacy Policy periodically. When we do, we will update the "Last Updated" date and notify you via our platform or email (where required).

14. Contact Us

For questions, concerns, or requests related to this Privacy Policy, please contact:

Translytics Business Services Private Limited

Kharadi, Pune – 411014, Maharashtra, India
info@translytics.io
https://www.translytics.io