Success StoryRetail & E-commerce

Achieving 93% Service Level for an E-commerce Giant with AI-Powered Fulfillment

Translytics Team15/9/202412 min read
Major E-commerce Platform
35,000+ Employees
India
Location

The Challenge

A leading e-commerce player faced severe fulfillment challenges driven by exponential order growth across 75+ warehouses. During peak seasons, overloaded warehouses created bottlenecks that delayed routing and inventory allocation. Static delivery scheduling and inefficient last-mile logistics led to stock-outs, missed deliveries, and rising fulfillment costs. With no dynamic allocation or real-time optimization, the company struggled to maintain service levels while customer satisfaction declined due to delays and inconsistencies.

Key Problem Areas

  • Order growth overloads warehouse routing
  • Static scheduling limits delivery speed
  • Lack of dynamic allocation & exception monitoring
  • Rising fulfillment cost-to-serve

Our Solution

Translytics implemented its AI-driven omnichannel fulfillment platform, revolutionizing inventory management, order allocation, and last-mile delivery coordination. The solution facilitated dynamic routing, accelerated inventory movement, and automated allocation across more than 75 warehouses. With real-time visibility, optimized scheduling, and enhanced delivery orchestration, the platform reduced cost-to-serve while maintaining consistent service levels, even during peak seasonal demand.

PR Generation Automation

Faster, reliable purchase requests.

Safety Stock Optimization

Balanced inventory levels.

Unified Visibility

End-to-end inventory insights.

Workflow Automation

Streamlined, efficient processes.

Key Results

93%
Service Level
Orders delivered on time
19%
Inventory Allocation
Faster inventory movement
6%
Slow Moving Inventory
Improved satisfaction scores
13%
Fulfillment Cost
Reduction in cost-to-serve

Client Testimonial

"By collaborating with Translytics, we achieved a 93% service level on orders while reducing costs and enhancing customer satisfaction. The AI-powered fulfillment engine provided the agility to scale seamlessly during peak periods without impacting service quality."
CL
Chief Logistics Officer
CLO – Major E-commerce Platform
Major E-commerce Platform

Implementation Details

20 weeks
Duration
30 members
Team Size
4
Modules

Modules Implemented

Omnichannel FulfillmentDynamic RoutingInventory Flow OptimizationLast-Mile Coordination

Tags

E-commerceOmnichannel FulfillmentLast-Mile DeliveryAI LogisticsDynamic Routing